● I forgot my password and username, what should I do

Entering the wrong password will result in the inability to log into the account. Therefore, check the caps lock on your keyboard before you enter the password. If the problem persists, you can choose to forget your password and the new password will be sent automatically to your relevant mailbox.

● Who should I contact if there is a problem with my account?

You can contact Shangri-La customer service 24 hours a day Contact now

● How to change password

You can contact online customer service 24 hours a day. Click at the top of the page Forget password

● How can I change the registered email address

You are not able to edit your registered email address at this time. If you need to change your email address, please contact Shangri-La Casino customer service. Contact now